General Terms & Conditions

These General Terms and Conditions (hereinafter: “GTC”) set out the general contractual terms and conditions governing the use of the webshop operated by Edina Góra, sole trader, as the Service Provider, at the following websites: https://ningjingqigong.com, https://ningcsingcsikung.hu.

Please use our services only if you agree with all provisions herein and consider them binding upon yourself. This document is not filed/registered; the contract is concluded exclusively in electronic form (it does not qualify as a written contract), it is drafted in Hungarian, and it does not refer to any code of conduct.

1. Service Provider’s Details

  • Name: Edina Góra
  • Tax number: Y7222566M (ES)
  • Address: Carretera General Las Arenas 75B, Fase II., Piso 107
    38400 Puerto de la Cruz, Santa Cruz de Tenerife, España. 
  • Post address: Carretera General Las Arenas 75B, Fase II., Piso 107
    38400 Puerto de la Cruz, Santa Cruz de Tenerife, España.
  • Phone number of the Data Controller: +34 631 18 93 95
  • Email: info [at] ningjingqigong [dot] com
  • Website: ningjingqigong.com, ningcsingcsikung.hu

Hosting provider:

  • Name: Tarhely.eu
  • Address: 1097 Budapest, Könyves Kálmán körút 12-14. - Hungary
  • Tax number:  14571332-2-42
  • Phone: +36-1-789 2 789
  • E-mail: support@tarhely.eu

2. Fundamental Provisions

2.1. For matters not governed by these GTC, and for the interpretation of these GTC, Hungarian law shall apply, with particular regard to Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The mandatory provisions of the relevant legislation shall apply to the parties even without a separate stipulation.

2.2. These GTC shall enter into force on 1 January 2026 and shall remain in force until revoked. The Service Provider is entitled to amend these GTC unilaterally. The Service Provider shall publish the amendments on the websites 11 days prior to their entry into force. By using the website, the User accepts that all rules relating to the use of the website shall automatically apply to them.

2.3. If the User enters the website operated by the Service Provider or reads its content in any manner—even if the User is not a registered user of the website—the User acknowledges the provisions of these GTC as binding upon them. If the User does not accept the terms, they are not entitled to view the content of the website.

2.4. The Service Provider reserves all rights in respect of the website, any part thereof and the content displayed thereon, as well as the distribution of the website. It is prohibited to download, store electronically, process, or sell any content displayed on the website, or any part thereof, without the Service Provider’s prior written consent.

3. Registration and Purchase

3.1. By registering on the website and/or making a purchase, the User declares that they have read and accept these GTC and the Privacy Notice published on the website (https://ningjingqigong.com/hu/adatvedelmi-tajekoztato/), and consent to the related data processing. During registration and purchase, the User must provide their own, true data. If false data are provided, or data that can be linked to another person, the resulting electronic contract shall be null and void. The Service Provider excludes liability if the User uses the services in another person’s name or with another person’s data. The Service Provider shall not be liable for any delivery delay or any other problem or error arising from incorrect and/or inaccurate data provided by the User. The Service Provider shall not be liable for damages arising from the User forgetting their password, or the password becoming accessible to unauthorised persons for any reason not attributable to the Service Provider.

3.2. The products displayed on the website can be ordered exclusively online. The prices displayed for the products are in Hungarian Forints (HUF) and are VAT exempt.

3.3. On the website, the Service Provider provides a detailed description of the product name and the product; images and photos may also be displayed. In certain cases, these may differ from reality and serve as illustrations.

3.4. If a discounted price is introduced, the Service Provider shall provide Users with full information about the duration of the promotion.

3.5. By paying the purchase price, the consumer acquires a right of use solely for their own purposes. The purchased product is protected by copyright; its reproduction, transfer, or resale is prohibited without the Service Provider’s prior written consent.

3.6. For purchased digital products (courses/trainings/programmes/e-books), the User shall, by default, receive perpetual access (but at most until the Service Provider’s business ceases). Any access period different from the above is always indicated in the description of the individual digital product.

4. Ordering Process

4.1. The User may begin the purchase without registration, or they may register, log in to the website, and then begin the purchase. The digital products available on the website (courses/trainings/programmes/e-books) can be purchased (in the case of paid products) or enrolled in (in the case of free products) only after registration, because the User can view these exclusively on the Service Provider’s website.

4.2. The User selects the product they wish to purchase and sets the quantity.

4.3. The User places the selected product(s) in the cart. The User may view the contents of the cart at any time by clicking the “cart” icon.

4.4. If the User wishes to add additional products to the cart, they select the “CONTINUE SHOPPING” button. If they do not wish to purchase additional products, they check the quantity of the product(s) they wish to purchase. By clicking the “delete” (“x”) icon, they may remove product(s) from the cart. If the User changes the quantity of the product(s), the cart may update automatically, or the User may update it by clicking the “Update cart” button. To finalise the order, the User clicks the “Proceed to checkout” button.

4.5. The User provides the billing details required for the purchase and the email address required for registration. The User may also send a note to the Service Provider regarding their order (e.g. gate code, who will receive it, when they would be available to receive it, etc.).

4.6. In the case of an order placed on behalf of a company, the User is obliged to provide the company’s tax number as well.

4.7. Payment methods:

  • Stripe (card payment)

  • bank transfer

Further information regarding data transfers in connection with card payments can be found in the Privacy Notice.

4.8. Delivery methods:

  • online purchase

4.9. Correction of data entry errors:

Before completing the ordering process, the User can always go back to the previous step and correct the entered data.

4.10. After providing the data, the User can submit the order by clicking the “Submit order” button. By placing the order, the User acknowledges that a payment obligation arises.

4.11. Upon receipt of the User’s order, we shall confirm it without delay electronically by sending an email to the User’s email address. If this confirmation does not reach the User within a reasonable time depending on the nature of the service, but in any event no later than 48 hours from the submission of the order, the User shall be released from the obligation arising from the offer or the contractual obligation. The order and its confirmation shall be deemed received by the Service Provider and the User when they become accessible to them. The parties may deviate from the above rules if they so agree.

4.12. The Service Provider excludes liability for failure to confirm if the confirmation does not arrive in time because the User provided incorrect data during registration or ordering, or because the User cannot receive messages due to the storage capacity of their mailbox being full.

4.13. An electronic invoice is issued for the order and delivered to the email address provided by the User.

4.14. If an error or omission occurs on the website or on the order form regarding the products or prices, we reserve the right to correct it. In such a case, after identifying and/or correcting the error, we shall immediately inform the customer of the new information. The customer may then confirm the order again, or either party may withdraw from the contract.

5. Processing and Performance of Orders

5.1. Order processing for digital products (courses/trainings/programmes) takes place automatically in the case of online payment.

5.2. The general performance deadline is within 3 working days from the confirmation. If the Service Provider and the User have not agreed on the time of performance, the Service Provider shall be obliged to perform the contract at the time or within the time specified in the User’s notice, or, in the absence of such notice, no later than 30 days from receipt of the order by the Service Provider.

5.3. If the Service Provider fails to perform its obligation under the contract because the product specified in the contract is not available, it shall be obliged to inform the User without delay and to refund the amount paid by the User without delay, but no later than 30 days. Performance of this obligation does not release the Service Provider from other consequences of breach of contract.

6. Right of Withdrawal

6.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council, and Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the User may withdraw from the contract without giving any reason within 14 days from receipt of the ordered product and may return the ordered product. In the absence of this information, the User is entitled to exercise the right of withdrawal for up to 1 year.

6.2. The withdrawal period shall expire 14 days from the day on which the User, or a third party indicated by the User other than the carrier, takes possession of the product.

6.3. The consumer shall bear the cost of returning the product; the business does not undertake to bear this cost.

6.4. In the event the right of withdrawal is exercised, the User shall not bear any costs other than the direct cost of returning the product; however, the Service Provider may claim compensation for material damage resulting from use contrary to the intended purpose.

6.5. The right of withdrawal does not apply to a product not manufactured in advance that has been produced on the basis of the consumer’s instructions or at the consumer’s express request, or to a product clearly personalised to the consumer.

6.6. A User qualifying as a consumer may also not exercise the right of withdrawal:
a) in the case of a contract for the provision of services, after the service has been fully performed, if the business began performance with the consumer’s express prior consent and the consumer acknowledged that they would lose their right of termination after full performance;
b) in respect of a product or service whose price or fee depends on fluctuations in the financial market that cannot be influenced by the business and may occur even during the withdrawal period;
c) in respect of perishable products or products that retain their quality for a short time only;
d) in respect of sealed products which, for health protection or hygiene reasons, cannot be returned after opening following delivery;
e) in respect of products which, by their nature, are inseparably mixed with other products after delivery;
f) in respect of alcoholic beverages whose actual value depends on market fluctuations beyond the business’s control and the price of which was agreed upon at the time of conclusion of the sales contract, but the contract is to be performed only after the 30th day from conclusion;
g) in the case of a contract for work where the business visits the consumer at the consumer’s express request for urgent repair or maintenance work;
h) in respect of the sale of a sealed audio or video recording, or a copy of computer software, if the consumer opened the packaging after delivery;
i) in respect of newspapers, magazines, and periodicals, except for subscription contracts;
j) in the case of contracts concluded at public auction;
k) in the case of contracts for accommodation (other than for residential purposes), transport, car rental, catering, or leisure services, if the contract specifies a performance date or deadline;
l) in respect of digital content supplied not on a tangible medium, if the business began performance with the consumer’s express prior consent and the consumer simultaneously acknowledged that they would lose the right of withdrawal once performance began.

6.7. After the return of the product, the Service Provider shall refund the paid amount to the User without delay, but no later than 14 days, including the delivery fee, in accordance with the above legislation.

6.8. For the refund, we shall use the same payment method as used for the original transaction unless the User expressly consents to the use of a different method; the User shall not incur any additional costs as a result of using that refund method.

6.9. The User shall return the goods without undue delay, but in any event no later than 14 days from the date of sending the notice of withdrawal to the Service Provider, or hand them in at the Service Provider’s address. The User complies with the deadline if they send back or hand over the product(s) before the 14-day period expires.

6.10. A User qualifying as a consumer shall bear only the direct cost of returning the product, unless the business has undertaken to bear such cost.

6.11. The User shall be liable for any diminished value of the products only if it results from handling other than what is necessary to establish the nature, characteristics, and functioning of the product.

6.12. The Service Provider may withhold the refund until it has received the product(s), or until the User has provided evidence that the product(s) have been sent back—whichever occurs earlier.

6.13. If the User wishes to exercise the right of withdrawal, they may indicate this in writing or by phone using any of the Service Provider’s contact details provided in these GTC. In the case of written notice by post, the date of posting shall be taken into account; in the case of notice by phone, the time of the call shall be taken into account. In the case of notice by post, the Service Provider accepts notice sent as a registered letter or parcel. The User may return the ordered product to the Service Provider by post or via courier service.

6.14. The User must pay particular attention to using the product as intended, as compensation for damages resulting from improper use shall be borne by the User. Within 14 days of the product’s return, the Service Provider shall refund the purchase price of the product, together with the delivery costs, to the bank account number provided by the User.

6.15. Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is currently available at:
https://net.jogtar.hu/jogszabaly?docid=a1400045.kor

6.16. Directive 2011/83/EU of the European Parliament and of the Council is currently available at:
https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:HU:PDF

6.17. For any other complaint, the User may contact the Service Provider using the contact details provided in these GTC.

6.18. The right of withdrawal does not apply to a business, i.e. a person acting within the scope of their profession, independent occupation, or business activity.

7. Defective Performance

7.1. The Service Provider performs defectively if, at the time of performance, the service does not meet the quality requirements laid down in the contract or by law. The Service Provider does not perform defectively if the User was aware of the defect at the time of concluding the contract or should have been aware of it.

7.2. In the event of defective performance, defects must be remedied by the Service Provider without delay and free of charge—by repair, replacement, or re-performance. If such defects come to the User’s attention, the User must notify the Service Provider in writing without delay of their warranty and/or guarantee claims. In order to enforce guarantee and/or warranty claims, the User must present the invoice received from the Service Provider. 

8. Complaint Handling

8.1. The place for complaint handling is the Service Provider’s registered office:
Edina Góra – Crtra. General Las Arenas 75B, Fase II, Puerto de la Cruz, 38400, Santa Cruz de Tenerife, España
In addition, for the purpose of communicating complaints, the Service Provider can be reached via email at: info@ningjingqigong.com

8.2. Our aim is to fulfil every order in appropriate quality and to the full satisfaction of the customer. If the User nevertheless has any complaint regarding the contract or its performance, they may communicate the complaint using the above contact details.

8.3. The Service Provider shall examine an oral complaint immediately and remedy it as necessary. If the User does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Service Provider shall record minutes of the complaint and its position thereon without delay and shall provide the User with a copy.

8.4. The Service Provider shall respond to a written complaint in writing within 30 days. If the complaint is rejected, the Service Provider shall provide reasons. The minutes taken of the complaint and a copy of the response shall be kept by the Service Provider for 5 years and presented to supervisory authorities upon request.

8.5. We inform you that if your complaint is rejected, you may initiate proceedings before an authority or a conciliation board using the contact details below.

8.6. To resolve consumer disputes, the Service Provider uses the conciliation board procedure.

8.7. You may also submit a complaint to the National Consumer Protection Authority:
National Consumer Protection Authority
Address: 1051 Budapest, Sas u. 19., 3rd floor
Central telephone number: +36 1 450-2598
Email: fogyved_kmf_budapest@bfkh.gov.hu
Or find the list of its regional bodies here: https://www.kormanyhivatal.hu/hu
Find the Consumer Protection portal here: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag

In the event of a complaint, you may contact the following conciliation board:
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Telephone: (1) 488-2131
Fax: (1) 488-2186
Website: www.bekeltet.hu
Email: bekelteto.testulet@bkik.hu

You can find the list of Hungarian conciliation boards here:
https://fogyasztovedelem.kormany.hu/#/bekelteto_testuletek

9. Miscellaneous Provisions

9.1. The Service Provider and the User shall attempt to resolve disputes amicably. With respect to legal disputes falling under these GTC that cannot be settled by mutual agreement within 30 (thirty) calendar days, the User and the Service Provider stipulate the jurisdiction of the Budapest Metropolitan Court/Tribunal (Fővárosi Bíróság/Törvényszék).

9.2. The Service Provider is entitled to use subcontractors to perform its obligations. The Service Provider shall not be liable for the unlawful conduct of a subcontractor.

9.3. If any part of these GTC becomes invalid, unlawful, or unenforceable, this shall not affect the validity, lawfulness, or enforceability of the remaining parts.

9.4. If the Service Provider does not exercise a right to which it is entitled under these GTC, failure to exercise that right shall not be construed as a waiver of that right. Any waiver of any right shall be valid only if made by an express written declaration to that effect.

9.5. The User warrants the accuracy of any information provided to the Service Provider (e.g. name, address, email address, telephone number, billing details, etc.). As a result of any incorrect/incomplete provision of such information, the User may not bring any financial, legal, or other claim against the Service Provider for defective performance. The Service Provider shall take all necessary measures to obtain from the User the information required for the service and shall correct incorrect/erroneous data upon the User’s request or clarification.

Dated: 1 January 2026.

Annex 1: Template Withdrawal/Termination Statement

(Complete and return only if you intend to withdraw from the contract)

Addressee: Crtra. General Las Arenas 75B, Fase II, Puerto de la Cruz, 38400, Santa Cruz de Tenerife, España

I, the undersigned, declare that I exercise my right of withdrawal/termination in respect of the contract for the sale of the following product(s) or the provision of the following service:

  • Name of product(s):

  • Date of conclusion of contract / date of receipt:

  • Unique order identification number:

  • Consumer’s name:

  • Consumer’s address:

  • Consumer’s signature: (only in the case of a statement made on paper)

  • Date:

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